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    COVID-19 Response

    CAN I STILL PURCHASE FROM YOUR WEBSITE?

    Yes!  We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.  

     

    ARE YOU GUYS SHIPPING AS NORMAL?

    We’re trying to. Minor delays are happening internationally and our shipping line will have 3 to 7 days delay recently.

    Don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.

    We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.

    Keep up to date with country-specific delivery information by clicking here.

     *Please be aware that as courier network volumes change often, there is always the possibility of potential delays arising. 

     

    HOW LONG DO I HAVE TO RETURN?

    Our returns policy is 30 days to give everyone plenty of time to return items to us when it’s safe to do so. Please check and follow any restrictions set by your local government, which may reduce the operating systems and hours of your local drop-off points or classify returning items as non-essential travel. Thank you and stay safe!

     

    HAS COVID-19 IMPACTED AENRO'S SUPPLY CHAIN?

    Currently, our production operations have been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organisation. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.

     

    WHAT ARE AENRO DOING TO ENSURE THE SAFETY & WELLBEING OF STAFF WITHIN OUR BUSINESS & OUR SUPPLY CHAIN?

    The Aenro family will always be a priority, and we’re doing all we can to protect the safety and wellbeing of our family across the world, while continuing to provide the best Aenro experience possible, as safely as we can.   For now, working from home has become the everyday norm for our entire team, with the only exceptions to this being the team members with’ business critical’ roles who must be physically present in our offices. This is a very small percentage of our entire team and we are strictly following official advice to uphold social distancing and the highest standards of hygiene for this key group. Our offices across the world have made operational changes, too - including more regular cleaning, entry/exit control and restrictions in common areas – to protect the wellbeing of anyone and everyone in the offices.

    Our attitude and approach is exactly the same throughout our supply chain. We’ve increased focus on our distribution centres to maximise safety, enforcing social distancing and minimise the spread of COVID-19. Ensuring the highest possible customer experience has always been our main driving force. In these times the health and safety of people throughout our supply chain must be our priority, so this may mean a slight delay to orders, but we trust you’ll understand, and support, the steps we’re taking in these global circumstances.

    Aenro is operating as safely as we can, while giving our best to operate at the highest standards we can. We’re taking every opportunity to offer our team support and guidance as closely as possible, even while separated by distance. In true Aenro style, we’ve introduced activities and exercises to keep everyone’s physical and mental health at its best. Our message to the Aenro family is simple: Stay Home. Stay Safe. Save Lives. We’re stronger when we pull together. 

     

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